Terms of Service, Cancellation Policy, and Refund Policy

These Terms of Service (the “Terms”) are a binding agreement between VeltriqAI™ Corporation, a Florida corporation with its principal office at Wellington, FL 33414 (“VeltriqAI™,” “we,” “us,” or “our”), and the business or person that creates an account or uses our services (“Client,” “you,” or “your”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms, our Privacy Policy, the Cancellation Policy in Part B, and the Refund Policy in Part C, all of which are part of this agreement. If you accept on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the Service.

VeltriqAI™ provides software for accounts receivable management, including credit and collections workflow tools, AI-assisted drafting of payment-related communications, aging and risk reporting, and a DSO calculator (the “Service”).

VeltriqAI™ is a software provider. We are not a collection agency, debt buyer, law firm, credit reporting agency, or financial advisor. We do not take assignments of any debt, we do not collect or hold funds on your behalf, and we do not contact your customers on our own initiative. The Client is the creditor, decides who is contacted and what is said, and approves every communication sent through the Service.

The Service is intended for United States businesses managing commercial (business-to-business) receivables.

Unless we agree otherwise in a signed writing, you may not use the Service to:

• collect or manage debts owed by individuals for personal, family, or household purposes (consumer debt);
• upload, store, or process protected health information or receivables from healthcare providers that would make VeltriqAI™ a HIPAA business associate;
• process the personal data of individuals located outside the United States; or
• engage in conduct that violates the Acceptable Use rules in Section 12.

[COUNSEL: confirm these exclusions match VeltriqAI™’s current compliance position and consider whether a healthcare or consumer-debt addendum will be offered later.]

You must be at least 18 years old and able to form a binding contract. You must give accurate registration information, keep your credentials confidential, and tell us promptly at security@veltriqai.net if you suspect unauthorized access. You are responsible for all activities under your account. When you register, you will be asked to affirmatively accept these Terms and the Privacy Policy, and we will keep a dated record of that acceptance.

You are responsible for:

• the accuracy, legality, and completeness of all data you upload, including invoices, balances, contact details, and payment history;
• confirming that each debt and each account you submit is valid, owed, and lawful to pursue, and that you have the right to share the related data with us;
• compliance with all laws that apply to your collection activity, including the federal Fair Debt Collection Practices Act and the Florida Consumer Collection Practices Act where applicable, the TCPA, the CAN-SPAM Act, and state telephone-solicitation and communications laws;
• obtaining any consents or permissions required before messages are sent, and honoring opt-out and do-not-contact requests; and
• the content, timing, and recipient of every communication sent through the Service.

The Service uses artificial intelligence to draft messages, summaries, and recommendations. AI output is an assistance tool only. It may be inaccurate, incomplete, or unsuitable for your situation.

A person on your team must review and approve every AI-generated communication before it is sent. You, not VeltriqAI™, are the sender of those communications and are responsible for their content. We do not guarantee the accuracy of AI output and it is not legal, financial, or compliance advice.

The Service does not guarantee any particular outcome. Collection results, reductions in day’s sales outstanding (DSO), cash flow improvements, and implementation timelines depend on factors we do not control, including your customers’ payment behavior, your data quality, your team’s adoption, and economic conditions. Estimates from our DSO calculator or any other tool are illustrative projections based on the numbers you enter. They are not promises or guarantees.

Ownership. As between you and VeltriqAI™, you own your data. You give us a limited, non-exclusive license to host, process, and use it only to provide, secure, and support the Service and as described in our Privacy Policy.

AI training. “We do not use Client data to train AI models.”

Export and deletion. After termination or cancellation, you may export your data for 90 days. After that period, we will delete or de-identify your data, except where the law requires us to keep it or it sits in routine backups that are deleted in the ordinary course.

Security and breach notice. We use reasonable administrative, technical, and physical safeguards. If we confirm a breach of security affecting your data, we will notify you without unreasonable delay and as required by applicable law, including Florida Statute 501.171.

Plans and pricing. Fees are shown on our pricing page or in your order form. Current plans are billed monthly in advance: [PLAN NAME] at $[PRICE] per month and [PLAN NAME] at $[PRICE] per month. [DESCRIBE ANY USAGE FEES, FOR EXAMPLE: $[AMOUNT] per invoice processed and $[AMOUNT] per account managed, billed monthly in arrears.]

Payment. You authorize us and our payment processor to charge your payment method for all fees when due, including renewals. You must keep your billing information current.

Failed payments. If a payment fails, we may retry it and notify you. If it is not resolved within 15 days, we may suspend the Service under Section 13.

Price changes. We may change prices on at least 30 days’ written notice. The change applies at your next renewal, and you may cancel before then under Part B.

Taxes. Fees do not include taxes. You are responsible for sales, use, and similar taxes except those based on our net income.

Subscriptions begin when you sign up and renew automatically each month for the same term at the then-current price until you cancel. You can cancel at any time as described in Part B. Cancellation takes effect at the end of the current paid billing period.

Refunds are governed by Part C.

You may not, and may not allow anyone else to:

• use the Service for any unlawful, deceptive, harassing, threatening, or abusive purpose, including sending communications that violate debt-collection, telemarketing, or privacy laws;
• misrepresent your identity, the amount owed, or the consequences of non-payment;
• upload malware or attempt to disrupt, probe, or bypass the security of the Service;
• access the Service by automated means other than our published interfaces, or reverse engineer it;
• resell or sublicense the Service without our written consent; or
• use the Service to build a competing product.

We may suspend or terminate your access immediately, with notice where practical, if you breach these Terms, fail to pay, create legal or security risk for us or others, or if required by law. We may also discontinue the Service or any feature on [90] days’ notice, in which case we will refund prepaid fees for the period after discontinuation. You may terminate under Part B. Sections that by their nature should survive termination will survive, including 7, 8 (export period), 14 through 19, and 21.

VeltriqAI™ and its licensors own the Service, including the software, models, designs, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription for your internal business purposes. You may give us feedback, and we may use it without restriction or payment.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, VELTRIQAI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI OUTPUT WILL BE ACCURATE, OR THAT IT WILL PRODUCE ANY PARTICULAR FINANCIAL OR COLLECTION RESULT.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) VELTRIQAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (B) VELTRIQAI’S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO VELTRIQAI IN THE [TWELVE (12)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to liability that cannot be limited by law.

You will defend, indemnify, and hold harmless VeltriqAI™ and its officers, directors, employees, and contractors from claims, damages, fines, and expenses (including reasonable attorneys’ fees) arising from: (a) your data and the legality of the debts or accounts you submit; (b) communications you approved or sent through the Service; (c) your violation of these Terms or applicable law; and (d) any claim by your customers or debtors relating to your collection activity. We will give you prompt notice of any claim and reasonable cooperation at your expense, and you may not settle a claim in a way that admits fault by us without our consent.

The Service is provided without a guaranteed uptime commitment. We will use reasonable efforts to keep it available and to respond to support requests within 2 business days.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Informal resolution first. Before filing any claim, each party will send written notice of the dispute to the other and try in good faith to resolve it for at least 30 days.

Binding arbitration. [OPTION, FOR COUNSEL TO CONFIRM: Any dispute that is not resolved informally will be resolved by binding individual arbitration administered by [AAA/JAMS] under its commercial rules, held in [Palm Beach County, Florida] or by video. Either party may bring an individual claim in small-claims court. Judgment on the award may be entered in any court with jurisdiction.]

Class action waiver. [OPTION: TO THE EXTENT PERMITTED BY LAW, DISPUTES WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.]

Courts. For any claim that is not subject to arbitration, the state and federal courts located in [Palm Beach County, Florida] have exclusive jurisdiction, and each party consents to that jurisdiction.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the Service. Continued use after the effective date means you accept the update. If you do not agree, cancel under Part B before the change takes effect.

Entire agreement. These Terms, the Privacy Policy, Part B, Part C, and any signed order form are the entire agreement and replace prior understandings. If an order form conflicts with these Terms, the order form controls for that subject.

Severability and waiver. If any provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it.

Assignment. You may not assign these Terms without our consent. We may assign them in a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

Notices. We may give notice by email to your account address or through the Service. You may give notice to info@veltriqai.net and security@veltriqai.net.

Independent parties. The parties are independent contractors. Nothing here creates a partnership, agency, or employment relationship.

VeltriqAI™ Corporation | Wellington, FL 33414 | EMAIL: info@veltriqai.net | PHONE: 754-551-4367 | Security reports: security@veltriqai.net

You can cancel your subscription at any time, for any reason, by any of these methods:

• In your account: [SETTINGS > BILLING > CANCEL SUBSCRIPTION]
• By email: send a cancellation request to [info@veltriqai.net] from the email address on your account.

We will confirm your cancellation by email. If you do not receive confirmation within [2] business days, contact us.

Cancellation stops future renewals. You keep access to the Service until the end of the billing period you have already paid for.

There is no cancellation fee and no minimum commitment on monthly plans. [IF ANY CUSTOMER SIGNS AN ANNUAL OR MULTI-MONTH ORDER FORM, STATE THAT SEPARATELY HERE.]

To avoid being charged for the next period, cancel at least 3 days before your renewal date. Renewal dates are shown in your account.

Usage-based fees incurred before the cancellation date remain due.

• You may export your data for 90 days after your access ends.
• After the 90-day window, we delete or de-identify your data as described in the Terms and Privacy Policy.
• If you return later, we cannot guarantee that deleted data can be restored.

We may suspend or cancel your account under Section 13 of the Terms. If we cancel for convenience rather than because of your breach or non-payment, we will refund prepaid fees for the unused portion of the current period.

We will send a renewal reminder by email at least 7 days before any annual or multi-month renewal.

Subscription fees are billed in advance and are generally non-refundable, including for partial months and unused time after you cancel, except as stated below or required by law.

[BUSINESS DECISION: Choose one and delete the other.]

No satisfaction refunds are offered. Customers are encouraged to use the free DSO calculator and request a demo before subscribing.

We will refund fees in these cases:

• Billing errors. We charged you the wrong amount or charged you more than once. Report it within 60 days of the charge.
• Charges after valid cancellation. You canceled on time under Part B and were charged anyway.
• Extended outage. [IF AN SLA IS PUBLISHED: service credits described in the SLA.] [IF NOT: If the Service is materially unavailable for more than [NUMBER] consecutive days through our fault, we will credit or refund the affected portion of that month.]
• Discontinuation by us. We end the Service or cancel for convenience, as described in Part B4 and Section 13 of the Terms.

• Partial-month or unused-time refunds after a voluntary cancellation.
• Usage fees for invoices processed or accounts managed before the cancellation date.
• Refunds based on collection results, DSO changes, or other outcomes. The Terms state that results are not guaranteed.
• Fees for accounts suspended or terminated for violating the Terms.
• Third-party fees we pass through, such as SMS or email delivery charges, once the messages have been sent. [CONFIRM IF APPLICABLE.]

Email [info@veltriqai.net] from your account email address with your company name, the date and amount of the charge, and the reason for the request. We will review the request and reply within [5] business days.

Approved refunds are returned to the original payment method within 10 business days, depending on your bank or card issuer. We do not issue refunds by cash or check.

Please contact us before disputing a charge with your bank so we can fix any problem quickly. We may suspend an account while a chargeback is pending, and we may contest chargebacks for charges that this policy does not make refundable.

We may change this policy for future charges. Changes do not affect refunds for charges made before the change.